Business Analyst - Reporting - Top Fsp

• Ensure timely and accurate reporting on agency-related reports, analysis, and dashboards, including daily production, progress, contests/conventions, monthly agency targets, and management reports.
  
• Perform business analysis and provide comments and recommendations on agents' performance.
  
• Maintain accurate databases and agency hierarchies across all systems.
  
• Coordinate users' report generation requests, design test plans, and execute user acceptance testing (UAT).
  
• Provide comments and recommendations to improve operational efficiency during the report generation process.
  
• Update and maintain documented procedures and functional specifications.
  
• Handle inquiries from internal departments.
  
• Willingness to perform job rotation as required.
  
• Transfer knowledge to application/database developers and project managers.
  
• Prepare operational support documentation.
  
• Interpret business needs and translate them into application and operational requirements using analytical and product management skills.
  
• Gather information from multiple sources, evaluate it critically, reconcile conflicts, and distinguish user requests from true needs.
  
• Coordinate between technology teams, support teams, and business units.
  
• Obtain relevant licenses for regulated activities if required.
  
• Actively participate in departmental transformation exercises, review workflows/procedures, and provide recommendations for streamlining and eliminating non-value-added processes.
  
• Participate in business analysis-related system enhancement and report automation projects.
  

Education &
Experience:

• University degree in a related field.
  
• Minimum of 5 years of work experience, preferably in the financial industry, with at least 3 years of relevant experience in data mining, MIS, or business analytics.
  

Specific Skills:

• Proficiency in Python, SQL, and MS Excel.
  
• Familiarity with BI tools such as PowerBI and/or QlikView.
  
• Experience with Databricks and PySpark is a plus.
  
• Ability to understand business needs and translate them into BI solutions.
  
• Efficient and accurate data processing skills.
  
• Independent decision-making ability.
  
• Strong analytical and problem-solving skills.
  
• Effective organizational and time management skills.
  
• Strong interpersonal and communication skills.
  
• Team player with a passion for excellence.
  
• Good written and verbal communication skills.
  
• Detail-oriented and logical thinker.
  
• Self-motivated and proactive.
  
• Ability to prioritize and execute tasks under pressure.
  
• Customer service-oriented.
  
• Experience working in a collaborative team environment.
  
• Proficient in both spoken and written English and Chinese.
  
• Excellent understanding of the organization's goals and objectives.