Customer Service Officer - Fmcg

anonymous company - Kowloon

30+ days ago (23/04/2024)

job description

Act as the primary point of contact for customers, providing timely and professional responses to inquiries via phone, email, or other communication channels.
Follow up on customer orders and provide regular updates on delivery status, ensuring transparency and proactive communication throughout the process.
Collaborate closely with internal teams, including sales, production, and logistics, to coordinate and expedite project delivery, ensuring alignment with customer expectations and deadlines.
Resolve customer complaints and issues promptly and effectively, demonstrating empathy and maintaining a high level of customer satisfaction.
Maintain accurate and up-to-date customer records, order details, and communication logs in the company's system.
Identify opportunities to improve the customer service process, recommending and implementing process enhancements to enhance efficiency and customer experience.
Collaborate with the sales team to identify potential upselling or cross-selling opportunities based on customer interactions and needs.
Stay updated on product knowledge, industry trends, and market information to provide accurate and relevant information to customers.

Minimum 2 years of experience in a merchandising/customer service/sales coordination role
Fresh Graduate will also be considered.
Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders.
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proactive and customer-focused mindset, with the ability to anticipate customer needs and provide appropriate solutions.
Strong problem-solving skills, with the ability to resolve customer issues in a professional and efficient manner.
Ability to work collaboratively in a team environment, fostering positive relationships with colleagues and stakeholders.