Data Analytics, Consultant - Top Fsp

• Develop and deliver agent behavioral analytics deliverables to Agency business units
  
• Monitor and analyze agent behavior using big data to provide relevant business insights and recommendations
  
• Facilitate the application of data-driven decisions across the business and enable dialogue on analytic insights
  
• Explore the use of structured and unstructured data for agent analytics purposes
  
• Develop advanced analytics and machine learning solutions to enhance effectiveness and leverage unstructured data
  
• Conduct simulation and evaluation analysis on different incentive programs' impact on agent production
  
• Establish a continuous learning path based on agent, product, and customer data for ongoing agent business growth
  
• Act as a subject matter expert, trainer, and advocate to enhance the data analytics skillset and culture among analysts
  
• Influence and advocate for data analytics technology and adoption, setting the agent data strategy and vision
  
• Collaborate with business leaders to deliver value-driven data analytics and align with agency business needs
  
• Drive the development and implementation of agent analytics solutions within the agency business unit
  
• Contribute ideas to enrich agent data
  
• Timely delivery of assigned reports/analysis according to predefined timelines
  
• Maintain high standards of data accuracy and quality
  
• Adhere to work procedures and company standards
  

Education &
Experience

• Previous relevant working/research experience for 3-5 years and recently worked as Data Scientist
  
• Bachelor's degree in Statistics, Data Science, Mathematics, Computer Science or relevant quantitative field. Master or PhD degree is preferred
  

Specific Skills

• Solid hands on experience with Python, PySpark and SQL
  
• Hands on experience with PowerBI is a plus
  
• Deep experience in applying artificial intelligence and machine learning techniques/algorithms, infused with industry knowledge, to enhance business strategies
  
• Strong in transforming analytical concepts and developments into business strategies and applications for the uplift of business value
  
• Ability to build strong stakeholders' relationships through thorough understanding of business requirements and the ability to analyse issues to find effective solutions
  
• Solid experience in training analysts on machine learning techniques and their real-world advantages/drawbacks
  
• Effective presentation, communication and interpersonal skills
  
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  
• Proficiency in English and Chinese (both Cantonese and Mandarin)
  
• Excellent listening, interpersonal, written, and oral communication skills
  
• Logical and efficient, with keen attention to detail
  
• Highly self-motivated and directed
  
• Ability to effectively prioritize and execute tasks while under pressure
  
• Strong customer service orientation
  
• Experience working in a team-oriented, collaborative environment
  
• Good command of both spoken and written English and Chinese
  
• Excellent understanding of the organization's goals and objectives