Deskside Support Associate - Global Private Bank

Responsibilities:

• Provide technology support services to the on-site users that meets the SLA levels
  
• Engage with end users, provide on-call support throughout the incident management cycle
  
• Assist in the network and server monitoring to provide support when necessary
  
• Support VIP users including senior stakeholders, directors, and executives
  
• Assist in projects or changes related to the end user computing technology
  

Requirements:

• Bachelor's Degree or above in Information Technology, Computer Science or relevant disciplines
  
• Preferably 3+ years of experience in deskside support
  
• Technically proficient in MS Windows, O365, MS Teams, Zoom
  
• Able to communicate fluently in Cantonese, English, and Mandarin