It System Support
job description
Provide technical support to office users, including troubleshooting computer hardware and software issues, resolving network connectivity problems and assisting with system configurations Act as the primary point of contact for shop support, addressing and resolving computer-related issues, hardware and network connectivity concerns In the office support, conduct regular system maintenance, including software updates, security patches and hardware upgrades Provide training and guidance to end-users on utilizing computer systems and software effectively On call or on-site support for urgent cases during the holiday Higher Diploma or above in Computer Science or a related discipline Microsoft related certificates &
CCNA are preferable At least 3 years relevant experience in system support Advanced knowledge and experience in supporting Windows, MacOS, iOS and Android systems is a plus Detail-oriented, independent, self-motivated with good problem-solving skills Good command of both written and spoken English and Chinese (Cantonese and Mandarin) A 5-day work week Competitive Salary Package Guaranteed 13 Months’ Pay Year End Discretionary Bonus On the Job Training &
Training Sponsorship Full Paid Sick Leave, Annual Leave, Maternity Leave, Paternity Leave Staff Benefits e.G. Staff Purchase Discounts, Free Product, Sponsor of Gym Membership, Comprehensive Medical Benefits Coverage, etc. Staff Activities &
Events e.G. Mid-Autumn Festival Gathering, New Joiner Gathering, Annual Dinner, Christmas Parties, Health Talks, Sports Activities, Interests Classes etc.